Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elegantlyodd1@gmail.com. Please note that returns will need to be sent to the following address: Elegantly Odd Jewels, Paradise Palms, Kissimmee, FL 34747 USA 

If your return is accepted, the customer is responsible for the return cost.

You can always contact us for any return question at elegantlyodd1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items returned that are unsaleable and earrings that look worn will not refunded.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at elegantlyodd1@gmail.com.

Returns

  • We accept returns within 21 days of receipt. This gives you time to receive your item(s) and decide whether you’d like to keep them.

  • Return postage costs are the responsibility of the customer.

  • To return an item, please send it to:Elegantly Odd Jewels, Paradise Palms, Kissimmee, FL 34747 USA.

Incorrect or Faulty Items

  • If you receive an incorrect or faulty item, please contact us via email or the contact form so we can investigate and resolve the issue as quickly as possible.

  • Each situation is handled on a case-by-case basis to ensure the best outcome.